Felix Sargent

New York, NY

Experience

Director of Developer Engagement MediaMath November 2016 - In Progress

  • In Progress...

VP of Product @ SeamlessDocs November 2015 - In Progress

  • Led the product team with a philosophy of servant leadership to encourage discussion, healthy debate, and clear communication
  • Created product strategy and worked with CEO to set roadmap to replace unreliable legacy systems
  • Re-established trust between engineering and sales teams by creating consistent outcomes and stabilizing the platform, bringing bugs identified per week down by 90%
  • Developed process for account management team to triage and prioritize customer issues bringing median resolution time down by 80%, and increasing customer NPS scores by 60%
  • Conducted extensive user research with government officials to refine product features and specifications
  • Partnered with FileStack to implement an AWS S3 -> ZIP API to allow our customers to easily export bundles of submissions
  • Re-negotiated contractual obligations with customers to reduce commitments, and align engineering roadmap with company direction

Product Manager, Bloomberg Vault Surveillance @ Bloomberg October 2014 - November 2015

  • Product Owner for Bloomberg Vault Surveillance, the communications monitoring and auditing tool for the Bloomberg Terminal (MCMP, BVTP)
  • Implemented technology and policies to capture communications to prevent Market Abuse, Insider Trading, Harassment, and Data Loss
  • Coordinated a team working on the latest and greatest technology stack including Scala, Play, Accumulo, & Akka running on a Mesos infrastructure
  • Worked with Compliance and Security Officers to ensure the data integrity of our clients, and the Bloomberg Terminal

Product Manager, Rackspace August 2011 - October 2014

Repose
  • Product Owner for Repose, the API Middleware Platform. Repose handles Authentication (Openstack Keystone), Security, Rate Limiting, and Content Normalization for nearly all Rackspace APIs
  • Defined the product strategy, roadmap, user stories, KPIs, and priorities
  • Redefined product strategy to focus on external customers
  • Built out Continuous Integration/Deployment infrastructure in with Jenkins/Docker
  • Presented Repose, the Openstack API Filter at OpenStack 2014
Autoscale
  • Product owner for Rackspace Autoscale, an API to dynamically scale cloud infrastructure based on monitoring alerts
  • Product Owner from inception to delivery one year later
  • 30,000 new servers created by Autoscale since delivery
  • Enabled agile development, continuous integration, deployment, and testing
  • Defined the product strategy, roadmap, user stories, KPIs, and priorities
  • Aligned our product to integrate with OpenStack
  • Fought to get our product open sourced
  • Created a culture of a tea time at Rackspace
  • Built the office Kegerator

Linux Infrastructure Engineer @ Salesforce.com August 2010 - August 2011

  • Created Ubuntu corporate image currently deployed worldwide to Salesforce.com Developers
  • Built Corporate Puppet infrastructure, scaled to 500+ nodes, monitored with Puppet Dashboard

Support Engineer @ Google ( Astreya ) August 2009 - August 2010

Skills

  • Product Management
    • Product and Project Management
    • Mentor to other Product Managers with The Product Mentor group
    • Scrum Alliance Certified Agile Product Owner ( CSPO ) and Scrum Master ( CSM )
    • Product roadmapping, business development, and cost estimation
    • Atlassian JIRA/Confluence Trainer and Administrator
    • Presentation, sales, and consulting
  • Nationalities
    • United States, European (UK), and Australian Citizenship
    • Learning Mandarin Chinese. 你好!

Education

Economics @ San Francisco State University Graduated Spring 2009

  • President, Economics Students Association 2008
  • Treasurer, Pre-Law Society 2008
  • Varsity Intercollegiate Policy Debate Team

Volunteer Work

Mentor in The Product Mentor program, associated with The Product Group.

Founded the Code for America San Francisco Brigade.

Volunteer at Camp Okizu, a camp for children with cancer, and their families.

Raised $4000 and rode the 2014 AIDS Lifecycle Ride 545 Miles from San Francisco to Los Angeles.